Frequently Asked Questions
We provide this Frequently Asked Question page for you to solve your questions before you contact us.
If you don’t find what you are looking for, feel free to reach out.
Before Ordering
How Do I Make Sure the Clothing Will Fit?
We provide sizing charts on our clothing related items. Most sizes are in inches but if you have any questions, feel free to contact us.
I Can't Input My Credit Card Information.
Try using a different browser if you can't input your credit card. If it still doesn't work, contact us.
Are the Product Images Accurate?
We strive to provide accurate information so you can make an informed decision before you order. However, we cannot guarentee 100% accuracy due to a variety of factors: screen display, color, etc.
Why Do You Not Ship to the USA?
We currently ship only to addresses within Canada. In the future, we may ship to the USA and other countries.
We are based in the Canadian province of Alberta, so we make Canadian shipping a priority. We apologize for any inconvenience this may cause.
After Ordering
I Cannot See Updates To My Order.
Try refreshing the page, updating your browser, or restarting your computer. If you know what carrier your package is being sent through, try looking up details on their site, they might provide more information.
Contact us if you still don't see updates to your order status.
I Purchased an Item by Accident.
If you purchase an item by accident, be sure to let us know as soon as possible, so we can sort it out.
The Item I Purchased Arrived Broken.
If the item you purchased is broken, you must provide proof through images or video. We will accept returns in original packaging. If the box is damaged, but the item(s) are not, we may not accept the return.
Where is My Gift Card Code?
Under your Orders, you will be able to see your gift card code. Click or tap on the order, and in the Order Details under Product, it will list the gift card code.
The code will also be emailed to the recipient you have chosen.
Why Has My Order Not Arrived?
It is common for orders to take 2 - 3 weeks to arrive. If your item(s) have not arrived after three weeks, and no recent update is shown on the "Track My Order" page, contact us.
Website
2FA Isn't Working.
You must input your 2FA code after your password is the same box. 2FA codes expire after a short time, make sure yours hasn't expired. If you are still having trouble, try disabling 2FA or contact us.
Does Outdoor Survivalist Do Custom Orders?
At the moment, we do not, but if you have a suggestion, we might consider it. We are always expanding our selection, so it is possible that what you want might be apart of it.
Does Outdoor Survivalist Make It's Own Products?
We do not make our own products. We are a supplier of survival goods based in the Canadian province of Alberta.
I Can See the Header, But Not the Main Page.
We use Javascript to display certain parts of our website. If you are using a program such as NoScript, you must enable Javascript for outdoorsurvivalist.ca
What is hCaptcha?
hCaptcha is a service we use to prevent bots from submitting forms on our site. It is very similar to reCaptcha by Google.
Where do I Change My Address?
You can change your shipping and billing addresses under Addresses in the account menu.
Why Do You Ask What Province/Territory I Live In?
To limit spam and fraudulent users, we ask for this non-identifiable information.
Why Do You Have a Membership Agreement?
A different terminology to the usual "Terms and Conditions". It simply says what the customer must abide by in order to get and retain and account with us.
Survival Resources
Are the Survival Resources Free to Download?
Yes! They will always be free to download. They are public domain resources to help you become a better outdoor survivalist.
I Want to Redownload the Survival Resources, Where Do I Go?
All your downloads are in the Downloads section in the account settings. They never expire and are yours to download forever.
What is in the "Various" Option?
The Various option contains EPUB, Mobi, and AZW3 file formats; for Kobo Ereaders and Amazon Kindles.
Will You Get More Survival Resources?
Possibly. The more resources there are, the better prepared you can be.
I Have a Survival Resource. Can I Send it to You?
Yes! We want to make this section have a very comprehensive list of what to do in any survival situation. They must be public domain, or you must own the rights to the document provided.
We will screen the document you send us before uploading. Not all documents will be uploaded.
My Data
Can I Delete My Account?
Yes, it is possible to delete your account. Click or tap the "Can I Delete My Account" question to do so.
You will have a form to fill out. Don't worry, we only delete accounts after we receive a legitimate request. Keep in mind that only signed in individuals are able to request a deletion of their account(s).
Can I Request a Copy of My Data?
Yes, you can. Click or tap the "Can I Request a Copy of My Data" question to do so.
You will have a form to fill out. Don't worry, we only send your data to you after we receive a legitimate request. Keep in mind that only signed in individuals are able to request an export of their information.
See anything that should be here but isn’t? Feel free to contact us. We will do our best to help you!